Frequently Asked Questions And Answers

What are the System Requirements?

  • High speed internet is recommended.
  • For best results, use Chrome, Firefox, or Edge.
  • The AOL Web Browser is not supported.
  • Ensure that pop-up blockers are turned off.
  • Download a free current version of Adobe Flash and Java Applett (go to the Settings & Preferences tab on your My Home page; click Recommended Plug-Ins.)
  • Whitelist this IP:, as well as:
    • LMS:*
    • Courseware:*

Who has access to this program?

  • All members and employees who are fully insured with CIS have full access to this library and learning management system.
  • Members who are not insured with CIS for Workers’ Compensation have access to the library topics on business skills, professional development, desktop skills, and HR/Legal. These members will have a limited access to safety topics, and they will receive their health and safety training through their other provider.
  • Members who are insured with CIS for Employee Benefits only, have access to only the Benefits and Wellness catalog.

What if I get stuck?

  • Remove pop-up blockers for Adobe Flash and Java Applett
  • Install the latest version of Adobe Flash…
  • Call for assistance – 503-763-3800, ext 8

I can't find the topic I'm looking for

  • The search box requires correct spelling (i.e., Bloodborne Pathogens)
  • Try just one key word or the first word (i.e., Microsoft, harassment)
  • Try using the Categories – this helps narrow down your search
  • Try the alphabetical tab and browse through